Refund Policy

Overview

This Refund Policy explains when Lip Sync Video may issue refunds, how cancellations work, and how credits are handled. It is intended to be fair to customers while accounting for payment processing costs, account access, and the GPU and model-inference costs that AI lip sync generation consumes.

If local consumer protection law gives you additional rights, those rights continue to apply.

Subscription Cancellations

You may cancel a subscription from your billing settings or by contacting support. Cancellation stops future renewals. Unless we confirm otherwise in writing, paid access remains available until the end of the current billing period.

We do not provide prorated refunds for unused time in an active billing period. If you believe a charge was made in error, contact us as soon as possible so we can review it.

Refund Eligibility — 7-Day and 2-Video Limits

A refund request can only be reviewed when both of the following are still true at the moment we receive your request:

1. No more than 7 calendar days have passed since the payment date, and
2. No more than 2 lip sync videos have been generated on the account since that payment.

If either limit has been crossed — for example, 8 days have passed, or a 3rd video has been generated — the purchase is considered substantially consumed and is not eligible for refund, even if the credits, plan time, or features have not been fully used.

A "generated video" means any video output produced by our system from a submitted job, regardless of whether it was downloaded, whether the user judged the result acceptable, or whether the job used credits or a free-tier allocation. Failed jobs that never produced an output do not count.

Within the 7-day / 2-video window we may approve a refund when:

• You were charged after cancelling before renewal
• A duplicate charge was created
• A billing or checkout error occurred
• You purchased the wrong plan and contacted us promptly
• The service was materially unavailable and we could not provide a reasonable remedy

Refunds inside the window are still reviewed case by case. Approval is not automatic and may depend on account history, usage, and the reason for the request.

Credits and AI Media Usage

Credits used for completed AI lip sync generation, downloaded assets, or delivered usage-based work are non-refundable, regardless of where you are in the 7-day / 2-video window.

If a generation job fails before completion, expires, or is cancelled by our system, we may restore the held credits or apply an equivalent account credit. Failures of this kind do not count toward the 2-video limit.

Promotional, trial, bonus, or manually granted credits have no cash value and are not refundable unless required by law.

Non-Refundable Items

The following are not refundable:

• Any payment older than 7 days at the time of the refund request
• Any payment after which the account has generated 2 or more lip sync videos
• Fees for a billing period that has already been substantially used
• Consumed credits or completed lip sync generations
• Promotional credits, free trial credits, coupons, or discounts
• Amounts refunded through another provider, bank, card issuer, or payment dispute process
• Fees caused by currency conversion, bank charges, or third-party payment processor policies

How Refunds Are Issued

Approved refunds are returned to the original payment method when possible. Processing time depends on the payment provider, card network, bank, and country. It may take several business days for a refund to appear on your statement after we submit it.

If the original payment method cannot receive the refund, we may offer account credit or another reasonable remedy where permitted.

Chargebacks and Payment Disputes

If you open a chargeback or payment dispute, we may pause manual refund review while the payment provider investigates. We may also suspend paid features if the disputed payment funded account access or credits that have already been used.

Contacting support first is usually faster and gives us the information needed to resolve billing issues directly.

Abuse and Exceptions

We may decline refunds for accounts that show fraud, abuse, policy violations, repeated refund requests, or attempts to consume paid resources and then reverse payment. We may make exceptions at our discretion when a situation is unusual or where applicable law requires a different outcome.

Contact

To request a refund, contact support with the account email, payment date, payment provider, and a short description of the issue. You can reach us through the contact page.